Process Intelligence Center of Excellence: A Strategic Guide for Enterprise Leaders
In the rapidly evolving landscape of digital transformation, enterprises are turning to process intelligence to improve efficiency, enhance compliance, and enable data-driven decision-making. This whitepaper advocates for establishing a Process Intelligence Center of Excellence (CoE) as a strategic enabler to scale these benefits across the organization. A well-structured CoE centralizes process expertise, drives operational consistency, and ensures the effective deployment of process mining technologies. Through a phased "Crawl, Walk, Run" approach, organizations can build internal capabilities, scale initiatives, and embed continuous improvement into business operations.
To maximize success, the whitepaper recommends aligning the CoE with corporate strategy, investing in a skilled cross-functional team, and establishing clear performance metrics. Best practices such as standardizing templates, embedding insights into strategic planning, and fostering a culture of learning are emphasized to ensure sustainability and scalability. A case study of Westpac demonstrates real-world impact, with the CoE enabling over 150 improvement projects annually while reducing project costs by 85%. Ultimately, the guide positions a Process Intelligence CoE as a critical pillar for long-term digital agility and enterprise excellence.
Key Takeaways:
- A Process Intelligence CoE enables enterprises to scale process mining by standardizing practices, fostering collaboration, and embedding insights into decision-making.
- A phased implementation—starting with small pilots and maturing into continuous enterprise-wide improvement—ensures sustainable adoption and measurable impact.
- Strategic success depends on a strong operating model, investment in skilled roles, clear performance metrics, and a focus on scalability and long-term process maturity.