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Process Mining in Financial Services

Bringing Customer Journey Transformation to Life


New competitors through investments into FinTech and changing customer expectations are putting immense pressure on banks. And banks are responding. Most are embarking on transformation programs to enhance their customer experience proposition. Process mining can ensure those transformation efforts are concentrated on the right processes, breaking information silos where necessary.  

Learn more about implementing data-based to-be processes that truly transform customer experiences.  

  • Discover how process mining capabilities can be applied while improving and re-imaging the to-be customer journey. 
  • Use process mining to focus on the lifetime value of customers and deliver better holistic experiences.

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Nigel Adams Bio

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